Many of us now have pay monthly mobile tariffs which include a specific number of minutes, but we all know that these never include 0800 (Freephone) numbers, and yet companies across the UK still insist on having Freephone numbers as a standard option for people to call them on. According to Timico, figures from Ofcom, the UK Communications Watchdog, state that 2011 will be the first year in which calls made from mobiles outstrip those made from landlines, so why persist with this approach, when you are actually costing your customers money & potentially putting them off calling you?
Alternatives to Freephone telephone numbers
There is another option, which will still provide you with the appearance of a nationwide identity as a company, but will provide your consumers with mobiles the chance to use their inclusive call allowances when they get in touch with you – switch from an 0800 number to an 03 one. 03 numbers have been set up to replace the 0800 and 087x series numbers favoured by businesses and other organisations such as local authorities etc.
Whilst we appreciate that not everyone does have inclusive call packages, even for those who pay for their calls, the pence-per-minute for this is the same as a landline call for any operator (by law) and therefore costs no more than a normal geographic dial code number.
Call Management with Voice Over Internet Protocol (VoIP) Telephone
Should you want more information on how to port your existing number to a 03 dial code, then get in touch with Albans Office Space about a Call Management through VoIP – we can help you organise the transfer of your current lines over to a VoIP line which gives a huge number of options for you to set up routing & handling of your calls. We offer flexibility & great value too.
By Clare Turton
